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30 Days Returns

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30 Days Returns

At USA Diamonds, we back each of our premium diamonds, engagement rings and jewelry products with a 30-day money back guarantee. If you’re not completely satisfied with your purchase, simply return it for a full refund or exchange – no questions asked.

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Return Instructions

Follow the simple steps below to return the product:

30 Days Returns

Call for Return Code

Obtain a return code from a USA Diamonds representative by calling (214)527-4748 . You will be asked to indicate if you would like a refund , exchange, resize or credit for the returned item.

30 Days Returns

Package Your Return

Pack the purchased item and the original accompanying documents shipped with the item (including completed invoices, metal appraisals and certificates), diamonds, if applicable) in a well-sealed shipping box.

30 Days Returns

Insure and Ship the Package

Insure and ship the item back to USA Diamonds at: ULLC Returns
3198 ROYAL LN
SUITE 204
DALLAS , TX 75229

To help ensure the security of your valuable shipment, please do not write “USA Diamonds” on the label or on the outside of the box. We require that you insure the item for the invoice price and request a return receipt to confirm delivery of your shipment to USA Diamonds.

Returns Process

Returned products must arrive at our facility within 30 days of delivery. We will not accept returned items shipped without a return code, improperly packaged or without insurance. Failure to return the original diamond certificate (if applicable) will void the return. All returned items will be inspected for damage, wear, alteration, engraving, setting (cannot order and return certified diamonds purchased in bulk) or Descaling (by a non-USA Diamonds jeweler) occurs after the item is shipped to the customer.

If USA Diamonds determines that an item has been altered in any way, the item will not be accepted for return and will be returned to you without a return credit. If an item is accepted for return (or if the order is cancelled), USA Diamonds will offer a full refund, exchange or credit within 10-20 business days. Credit card payments will be credited back to the account. Bank transfer payments will be refunded through the company’s check. Exchanging an item does not extend the original return policy;

Replacement items must be returned within 30 days of the original purchase. Once an order starts processing, it can be canceled within one business day (rush orders cannot be canceled). After this time, the order cannot be canceled but can be returned within the 30 day return period for a refund, credit or exchange. Personalized items such as personalized rings, personalized jewelry or other special orders cannot be returned or canceled. Additionally, Special Collection Items, Elysium Rings, Parade Motifs, Design Deposits, Orders Only, Melee Charges, Customization & Engraving Fees, and Shipping Charges are non-refundable.

If you have any questions about our return policy or procedures, please contact us at (214)527-4748

* USA Diamonds is not responsible for any loss or damage to any shipment during the refund process.

Free Ring Sizer

90 Day Free Ring Resizing

Any ring purchased from USA Diamonds can be returned within 90 days of purchase for free resizing (return shipping charges will apply). The sizing of the ring is completed in approximately 10-15 working days from receipt of the shipment (once the ring has been resized, the ring is no longer returnable). Please note that permanent diamond rings, some custom designs and some materials cannot be resized.


Address Verification

Address Verification

Address Verification Procedure At USA Diamonds, we follow a careful address verification process to ensure your security and reduce the risk of fraud when purchasing diamonds and jewelry online. This process allows us to verify that each purchase is legitimate, which helps us prevent the misuse of your credit card

International Orders

International Orders USA Diamonds ships to the countries listed below for orders totaling at least $500 in retail value. If you don’t see your country listed, please contact a USA Diamonds representative to check if we are able to ship to you. Aruba, Australia, Austria, Bahamas, Bahrain, Belgium, Bermuda, British

DIAMOND INSURANCE

DIAMOND INSURANCE

Insurance through Lavalier is designed to protect against risks specific to jewelry. Most other insurance isn’t. Homeowner’s insurance, renter’s insurance, even jewelry warranties typically do not adequately protect jewelry.[1] Compare Coverage & Features Renter’s Policy[1] Homeowner’s Policy[1] Jewelry Warranty Loss Theft Often limited Often limited Damage Not all damage Often limited

Payment & Taxes

Payment & Taxes

Service Payment & Taxes Shop earrings, bracelets, necklaces, men’s engagement rings, or create your own jewelry. Credit & Debit Cards USA Diamonds accepts the following major credit cards: VISA, MasterCard, Diners Club, American Express and Discover. When you place an order, we check the availability of funds on your card

Resize

Send message Once we receive your submission, you will receive an email with further instructions.a pariatur. Shipping Ship and insure your ring to us following the instructions provided to you in the email. Re-Send USA Diamonds will fulfill your request & send your ring back as soon as possible.




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